FAQ (Frequently Asked Questions)

Frequently Asked Questions

Find answers to common questions about our services, products, and process.

🎨 Design Services

How does remote kitchen design work?

We connect via video call to discuss your project. You’ll share photos and measurements of your space — we provide guides to help — and I’ll create professional 3D designs so you can see your kitchen before ordering a single cabinet. Everything is done remotely. No showroom visit required. We work with homeowners across the 48 contiguous United States.

Do you charge for initial consultations?

No — initial consultations are completely free. We’ll discuss your project, answer your questions, and make sure we’re a good fit before any commitment. Full-service design work (3D renderings, detailed specifications) is a paid service, but we explain those fees upfront during your free consultation.

What’s the difference between DIY and Full-Service design?

DIY Design — Free tools and resources to help you plan your own kitchen: measurement guides, floor plan grids, checklists, and a budget calculator. Perfect if you enjoy the planning process and want to work at your own pace.
Full-Service Design — I handle everything. Measurements review, 3D renderings, cabinet specifications, ordering coordination, and ongoing support. You make the fun decisions — style, colors, and features — and I handle all the technical details. Perfect if you want professional guidance or feel overwhelmed by the process.
Learn more about design options →

What areas do you serve?

We serve homeowners across the 48 contiguous United States. Our design services are fully remote, so we can work with you anywhere in the country. Cabinets ship directly to your door or job site. We do not currently ship to Alaska, Hawaii, or Canada.

How long does the design process take?

For Full-Service design, initial concepts are typically ready within 3 to 5 business days after receiving your measurements and preferences. The revision process depends on how many changes you want — most projects are finalized within 1 to 2 weeks. DIY tools are available immediately — use them at your own pace.


💰 Ordering & Pricing

How do I get a quote for premium cabinets (SOLLiD, ENVii)?

Premium Arizona-made cabinets from SOLLiD and ENVii require a consultation to make sure we specify exactly what you need. Here’s the process:
• Schedule a free consultation
• Share your measurements and style preferences
• I’ll prepare a detailed quote within 48 to 72 hours
• Quotes are valid for 30 days

Can I buy cabinets directly online?

Yes. Our DL Cabinetry, ROC Cabinetry, and AVA Cabinetry lines are all available for direct purchase through our online store. Browse products, add to cart, and check out — just like any online purchase. If you’d like help selecting the right cabinets or have questions before ordering, I’m always happy to help. Shop cabinets →

What payment methods do you accept?

We accept the following payment methods:
• Credit and Debit Cards (Visa, Mastercard, Amex, Discover) processed through Square
• Cash App Pay
• Bitcoin via BTCPay
• Strike Direct Payment (saves you 2%)
• Zelle or ACH bank transfer (preferred for large orders $3,000 and above — no processor holds)
• Financing through Acorn Finance — loans from $2,000 to $100,000, check your rate in 60 seconds, no credit impact — Acorn Finance pre-qualify →

How long are quotes valid?

All quotes for premium cabinetry (SOLLiD, ENVii) and design services are valid for 30 days from the date issued. After 30 days, pricing may change due to manufacturer adjustments, material availability, or market conditions. Online pricing for in-stock cabinets is current at time of purchase.

Do you offer trade or contractor pricing?

Yes. We have a Trade Account Program for contractors, builders, remodelers, interior designers, installers, house flippers, and other trade professionals. Trade accounts include volume discounts and priority support. Apply for a trade account →


🚚 Shipping & Delivery

How long does shipping take?

Lead times vary by cabinet line:
• DL Cabinetry: Ships within 5 to 10 business days
• ROC Cabinetry: Ships within 4 to 8 business days after payment received in full
• AVA Cabinetry: Arrives within 5 to 21 business days
• SOLLiD Three-Series: 7 to 10 business days
• SOLLiD Select-Series: 25 to 30 business days
• SOLLiD Custom-Series: 40 to 45 business days
• ENVii Cabinetry: 30 to 35 business days
Transit time after manufacturing depends on your location — typically 3 to 10 additional business days.

Do you ship nationwide?

We ship to all 48 contiguous United States. Cabinets are delivered directly to your home or job site. We do not currently ship to Alaska, Hawaii, or Canada. Shipping costs are calculated based on your location and order size.

What should I do when my cabinets arrive?

Before you sign for delivery — inspect every package for visible damage, note any damage on the delivery receipt, take photos of any damaged packaging, and contact us within 48 hours if you find damage after opening. Once delivered, store cabinets in a dry, climate-controlled area until installation.

Can I have cabinets delivered to a job site?

Yes — provide the job site address when finalizing your order. Make sure someone is available to receive and sign for the delivery, and that there is a dry space to store the cabinets until installation begins.


🔧 Installation

Do you provide installation services?

Since we serve clients nationwide, installation is handled locally by you or your contractor. I’m happy to provide detailed installation guides, answer questions during your installation, offer tips for finding qualified installers in your area, and review your installer’s questions about the design.

Can I install cabinets myself?

Absolutely. Our in-stock cabinet lines are designed with straightforward assembly and installation in mind. They arrive with clear instructions, all necessary hardware included, and pre-drilled holes. Basic tools required: drill, level, tape measure, and screwdriver.
Download Assembly Instructions →
Download Installation Guide →

How much does installation typically cost?

Installation costs vary by location and project complexity. A general estimate is $75 to $150 per cabinet box, plus additional costs for trim, molding, and accessory installation. Use our Budget Calculator to estimate your total project cost →


↩️ Returns & Warranty

What is your return policy?

Our return policy varies by product type. In-stock cabinets (DL Cabinetry, ROC Cabinetry, AVA Cabinetry) — returns accepted within 30 days for unopened, undamaged items. For ROC and AVA specific policies see: ROC Policies → | AVA Shipping Policy →
Custom cabinets (SOLLiD, ENVii) — non-returnable once production begins. Damaged or defective items — replacement or refund provided. View complete Refund and Returns Policy →

What warranty do the cabinets have?

All cabinets include manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by brand:
• SOLLiD Cabinetry — View Warranty →
• ENVii Cabinetry — View Warranty →
• ROC Cabinetry — View Warranty →
• AVA Cabinetry — View Warranty →
• DL Cabinetry — manufacturer warranty included
View complete Warranty Information →

How do I file a warranty claim?

Take photos of the defect, email them to [email protected] with your order number, and describe the issue. We respond within 48 business hours. View complete warranty claim process →


🗄️ Products

What’s the difference between SOLLiD and ENVii cabinets?

SOLLiD Cabinetry uses traditional face-frame construction — the classic American cabinet style where a visible frame runs between the doors. It’s a great fit for traditional, transitional, and farmhouse kitchens.
ENVii Cabinetry uses European frameless construction — no center frame, giving you full access to the cabinet interior and a clean, streamlined look. It’s a great fit for contemporary and modern kitchens.
Both are made right here in Arizona. Not sure which is right for your home? Let’s talk →

What’s the difference between in-stock and custom cabinets?

In-stock cabinets (DL Cabinetry, ROC Cabinetry, AVA Cabinetry) ship flat-packed and assemble on-site. The benefits are lower cost, faster lead times, and straightforward DIY installation. All three lines offer a wide range of door styles, colors, and finishes.
Custom and semi-custom cabinets (SOLLiD, ENVii) arrive fully built and ready to hang. The benefits are faster installation, no assembly required, and full customization of sizes, finishes, and door styles to fit your exact kitchen.

Are your cabinets environmentally friendly?

Our DL Cabinetry, ROC Cabinetry, and AVA Cabinetry products are CARB2 compliant, meeting strict standards for formaldehyde emissions and promoting healthier indoor air quality. Our Arizona-made cabinets from SOLLiD and ENVii are manufactured locally, reducing transportation impact and supporting Arizona jobs and economy.

Can I order cabinet door samples?

Yes — door samples are available for most cabinet lines. Seeing the actual color, finish, and construction quality in your home before committing to a full order makes a real difference. Contact us to request samples →

Still Have Questions?

Can’t find what you’re looking for? I’m happy to help with any kitchen design or cabinet questions — no obligation.

Contact Us

Call (307) 314-4623

 

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