Shipping and Freight
Kitchens By Remote cabinets ship LTL freight directly from the manufacturer’s warehouse to your home. Freight cost is calculated for your specific order and shown in your cart before you check out.
Lead Times
Lead times vary by brand and cabinet line. When you approve your final design, we will give you an exact production and shipping window in writing before your order is placed with the manufacturer.
- In-stock lines: ship within 5-10 business days, plus freight transit time to your address
- Made-to-order lines (SOLLiD and ENVii): production time depends on the door program you choose. The times below are business days from order approval, before freight transit.
SOLLiD (made in Arizona)
- Three: 3-5 business days (Miami Dew and Canvas: 10-15)
- Select: 15-20 business days
- Custom: 30-35 business days
- Inset: 45-50 business days
ENVii (made in Arizona)
- Three: 5-7 business days (Sienna Accessible Beige and Canvas: 15)
- Select: 15-20 business days
- Custom: 30-35 business days
- Melamines and Thermofoils (Globe, Karisma Slab, Pueblo, Viva, Lummia Slab, Egger and Shinnoki Slab): 15-20 business days
- Melamines and Thermofoils (Karisma Shaker, Lummia Shaker, Salt Slab, Salt Shaker, Salt 3-Piece and Thermofoil door styles): 35-40 business days
These are manufacturer estimates based on availability of materials. Some orders finish sooner, and any modifications will extend lead time. We confirm your exact production window in writing before your order is placed.
Delivery
Cabinets ship by LTL freight direct from the manufacturer’s warehouse to your home. Standard delivery is curbside with liftgate — the driver lowers your cabinets to your driveway or curb. If you need delivery brought into your garage or entryway, contact us before your order ships and we’ll confirm whether that’s available for your address and what it costs.
You will receive a tracking number as soon as your order leaves the warehouse, and the freight carrier will call to schedule a delivery appointment before arrival.
Inspection and Damage Claims
Please inspect all boxes at the time of delivery before signing the delivery receipt. If any boxes show visible damage, note the damage on the delivery paperwork and take clear photos before the driver leaves. This one step protects your ability to receive free replacements quickly.
Contact us within 48 hours of delivery at [email protected] with photos and your order number, and we will handle the claim with the manufacturer on your behalf.
Remote Delivery Regions — Custom Freight Quote Required
A small number of regions in the United States sit outside standard LTL freight corridors, which means shipping costs in these areas run significantly higher than the rest of the country. Rather than build those costs into every customer’s price, we quote freight separately for the following regions:
- Upper New England: Maine, Vermont, New Hampshire, and upstate New York (ZIP codes 12000–14999)
- Northern Mountain West: Montana, Wyoming, Idaho, North Dakota, South Dakota
- Michigan Upper Peninsula (ZIP codes 49800–49999)
- Alaska, Hawaii, Puerto Rico, and U.S. territories
- Canada
If you live in one of these regions, please email [email protected] with your delivery ZIP code and a general idea of your project, and we will get back to you with an accurate freight quote within one business day.
Order Changes and Cancellations
Orders can be changed or canceled without penalty within 24 hours of order confirmation. After that, cancellation fees apply on a tiered schedule — see our Refund and Returns Policy for the full breakdown. We will always let you know the exact deadline for changes on your specific order.
Questions
Any questions about shipping, delivery, or freight quotes for remote regions — please reach out to [email protected]. We read every email and respond within one business day.